Privacy Policy

Vector Actuaries (Pty) Ltd
Website: www.vectoractuaries.co.za
Effective Date: 01 January 2026

Vector Actuaries (Pty) Ltd (“Vector Actuaries”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of all website visitors, clients, service providers, and stakeholders. This Privacy Policy explains how we collect, use, store, protect, disclose, and process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Information You Provide Directly

  • Name, surname, and contact details (email, phone number).

  • Organisation details (attorney firm name, address, role).

  • Documents submitted to us (instructions, court files, reports, supporting evidence).

  • Communication sent through contact forms, email, or phone.

1.2 Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address, browser type, and device information.

  • Cookies and usage data for website optimisation.

  • Pages visited, time spent, and referring websites.

1.3 Information Collected in the Course of Professional Work

When engaged on a professional actuarial matter, we may collect sensitive information including:

  • Claimant particulars, medical records, earnings information, and employment history.

  • Court documents, discovery items, medico-legal reports, and expert calculations.

  • Financial, medical, or legal data required to prepare actuarial expert reports.

This information is collected strictly for the purpose of providing actuarial services.

2. How We Use Personal Information

We use personal information for:

  • Providing actuarial expert services, calculations, and reports.

  • Responding to enquiries and communicating with clients and attorneys.

  • Fulfilling legal, regulatory, and professional obligations.

  • Improving our website, services, and client experience.

  • Internal administration, billing, and record-keeping.

  • Preventing fraud and ensuring data security.

  • Compliance with court rules, subpoenas, or applicable legislation.

We process information only for lawful purposes and only to the extent necessary for service delivery.

3. Lawful Basis for Processing

Under POPIA, Vector Actuaries processes personal information based on:

  • Client engagement (contractual necessity).

  • Consent, where expressly provided.

  • Legal obligations, including court requirements and statutory duties.

  • Legitimate interests, such as improving services and managing operations.

4. Information Sharing and Disclosure

We may share personal information with:

  • Attorneys instructing us on a matter.

  • Medical and legal experts involved in the case.

  • Courts, mediators, arbitrators, or regulators when required.

  • IT service providers who support our systems (with strict confidentiality obligations).

  • Third parties when legally compelled to do so.

We do not sell personal information to any third party.

5. Cross-Border Transfers

Where required for a matter, data may be transferred outside South Africa (e.g., international expert collaboration).
Any such transfer will comply with POPIA’s safeguards for cross-border processing.

6. Data Security

We implement reasonable, appropriate technical and organisational measures to protect personal information, including:

  • Encrypted storage and secure servers

  • Access controls and confidentiality agreements

  • Regular backups and cybersecurity protocols

  • Secure document transmission practices

However, no electronic transmission is fully secure, and we cannot guarantee absolute protection.

7. Data Retention

Personal information is retained only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Meet legal or regulatory retention requirements

  • Maintain professional records required for actuarial or legal compliance

After the retention period, information is securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

  • Access personal information we hold about you

  • Request correction or deletion where legally permissible

  • Object to processing (within POPIA limits)

  • Withdraw consent (where processing is consent-based)

  • Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Email: [email protected]
Website: www.justice.gov.za/inforeg/

9. Cookies

This website may use cookies to:

  • Improve functionality

  • Enhance user experience

  • Analyse website traffic

  • Remember your preferences

You may disable cookies in your browser settings, but some website features may not function optimally.

10. Third-Party Websites

Links to external websites are provided for convenience only.
We do not control and are not responsible for the privacy practices of third-party websites.

11. Children’s Information

We do not knowingly collect personal information from children without lawful basis or appropriate consent where required.

12. Changes to This Policy

Vector Actuaries reserves the right to update or amend this Privacy Policy at any time.
The updated version will be published on our website with a revised effective date.

13. Contact Us

For questions, access requests, or privacy-related matters, please contact:

Vector Actuaries (Pty) Ltd
Email: [email protected]
Website: www.vectoractuaries.co.za

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